Terms and Conditions

Delivery and Returns

At HARPER SALE M LIMITED, we aim to provide a seamless shopping experience, ensuring that your fishing gear reaches you quickly and hassle-free. This page outlines our delivery options, timescales, and the process for returns and exchanges.

Delivery Information

We offer reliable and efficient delivery services across the UK. Please review our delivery options and timescales to ensure you receive your items when you need them.

Standard Delivery

  • Cost: £4.99 or FREE for orders over £50
  • Delivery Time: 3-5 business days
  • Carrier: We use reputable courier services to ensure the safe and timely delivery of your goods.
  • Tracking: You will receive a tracking number via email once your order has been dispatched.

Next Day Delivery

  • Cost: £9.99
  • Delivery Time: Next business day (order by 1 PM for same-day dispatch)
  • Availability: Applies to mainland UK only, excluding weekends and public holidays.

International Delivery

  • We currently only deliver within the UK. Stay tuned for future updates as we expand our delivery services.

Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).
  • If you place your order after 1 PM, it will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped, including tracking details where applicable.

Returns and Exchanges

We understand that sometimes things don’t go as expected. If you need to return or exchange an item, please follow the steps outlined below.

Our Returns Policy

You have 14 days from the date of receiving your order to return any eligible item. To be eligible for a return:
  • The item must be unused and in its original packaging.
  • You must provide proof of purchase (e.g., order confirmation email or receipt).

Non-Returnable Items

The following items are not eligible for returns:
  • Clearance items (unless faulty)
  • Gift cards
  • Perishable goods (if applicable)

How to Initiate a Return

To start a return, please email us at hello@tetrahub.co.uk with your order number and reason for the return. We will provide you with the necessary return instructions.

Return Shipping

  • Cost: You are responsible for the return shipping costs unless the item is faulty or damaged.
  • We recommend using a tracked delivery service, as we cannot guarantee that we will receive your returned item.
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Refunds

  • If your return is approved, your refund will be processed, and the credit will be applied to your original payment method within 7-10 business days.
  • Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@tetrahub.co.uk, and we will guide you through the exchange process.

Damaged or Faulty Goods

If you receive an item that is damaged or faulty, please notify us within 48 hours of receiving your order. Contact us at hello@tetrahub.co.uk with your order number, description of the issue, and, if possible, photographs of the damage.

We will arrange for a replacement or a full refund, including return shipping costs, at no extra charge to you.

Late or Missing Refunds

If you have not received your refund within the stated time frame:
  • 1.   Double-check your bank account or payment method.
  • 2.   Contact your credit card company or bank, as processing times may vary.
  • 3.   If you’ve done this and still haven't received your refund, contact us at hello@tetrahub.co.uk, and we will assist you further.

Contact Us

For any questions regarding your delivery or return, please feel free to contact us at:

HARPER SALE M LIMITED

Unit 6 J2 Business Park, Bridge Hall Lane, Bury, BL9 7NY

Company No. 15727088