Privacy Policy

Introduction

At HARPER SALE M LIMITED (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tetrahub.co.uk or purchase our products. Please take a moment to review this policy carefully.

By using our website or purchasing our products, you agree to the collection and use of information as outlined in this Privacy Policy.

Information We Collect

We collect various types of personal data from you to provide and improve our services. The information we collect includes:

Personal Information

  • Contact Information: such as your name, email address (e.g., hello@tetrahub.co.uk), billing and delivery addresses, and phone number.
  • Payment Information: including your credit card or debit card details. Payment details are securely processed by third-party payment processors, and we do not store your full payment card information.

Automatically Collected Data

  • Device Information: such as your IP address, browser type, and operating system.
  • Usage Data: including details about how you navigate and interact with our website, such as pages visited, time spent on the site, and links clicked.

How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders

  • Order Fulfillment: We use your personal and payment information to process and fulfill your orders, including shipping, invoicing, and delivery updates.

To Communicate with You

  • Customer Support: To respond to your inquiries, resolve issues with your order, and provide customer service.
  • Marketing and Promotions: With your consent, we may send you promotional offers and updates about new products via email.

To Improve Our Website

  • Website Analytics: We use cookies and tracking technologies to understand how visitors use our website, which helps us improve its functionality and user experience.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:
  • Contractual Necessity: To fulfill our contract with you when you make a purchase.
  • Legitimate Interest: To operate and improve our business, such as enhancing the user experience on our website.
  • Consent: For marketing communications, we will ask for your consent before sending promotional emails. You may withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

Sharing Your Information

We respect your privacy, and we do not sell or share your personal information to third parties, except under the following circumstances:

Service Providers

We may share your information with trusted third-party service providers, including:
  • Payment Processors: To securely process your payments.
  • Delivery Partners: To fulfill and deliver your orders.
These service providers have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with legal obligations or protect our legal rights.

Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, such as processing your order or providing customer support. We may also retain your data to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you and verify how it is being processed.

Right to Rectification

You have the right to correct any inaccurate or incomplete personal data.

Right to Erasure

You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer to another service provider.

To exercise any of these rights, please contact us at hello@tetrahub.co.uk. We will respond to your request within a reasonable time frame, usually within 30 days.

Data Security

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, or loss. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, provide targeted advertising, and analyze website traffic. For more information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page, and the effective date will be indicated at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

HARPER SALE M LIMITED

Unit 6 J2 Business Park, Bridge Hall Lane, Bury, BL9 7NY

Company No. 15727088