Refund Policy

Refunds Policy

At HARPER SALE M LIMITED (“we,” “our,” or “us”), we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help. Please read our Refunds Policy carefully to understand your rights and how we handle refunds, returns, and exchanges.

Returns

Eligibility for Returns

You have 14 days from the date of delivery to return any item purchased from Tetrahub. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition you received it.
  • It must be in the original packaging.
  • You must provide proof of purchase, such as your order confirmation email or receipt.

Non-Returnable Items

Certain items are non-returnable. These include:

  • Clearance items (unless faulty or damaged)
  • Gift cards
  • Perishable goods (if applicable)
If any item does not meet the above return conditions, we reserve the right to refuse the return.

Return Process

How to Return an Item

To initiate a return, please email us at hello@tetrahub.co.uk with your order number and reason for the return. We will provide you with instructions on how to return your product.

Return Shipping

You will be responsible for the cost of return shipping unless the product is faulty or damaged upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund within 7-10 business days to your original method of payment. Please note that it may take some time for your bank or credit card provider to reflect the refund in your account.

Partial Refunds

In some cases, only partial refunds may be granted. This could include:
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned after the 14-day return window.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at hello@tetrahub.co.uk, and we will guide you through the exchange process.

Damaged or Faulty Items

Reporting a Faulty Product

If you receive a product that is damaged or faulty, please notify us within 48 hours of delivery at hello@tetrahub.co.uk. Include a description of the issue and photos of the damage, if applicable.

We will arrange for a replacement or a full refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received a refund within the stated time frame:
  • 1.   Check your bank account again.
  • 2.   Contact your credit card company, as it may take some time before your refund is officially posted.
  • 3.   Contact your bank, as processing times can vary.

If you have done all of the above and still have not received your refund, please contact us at hello@tetrahub.co.uk.

Contact Us

If you have any questions about our Refunds Policy, please contact us at:

TETRA HYDRO LIMITED

Unit 6 J2 Business Park, Bridge Hall Lane, Bury, BL9 7NY

Company No. 15727088